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QAA Feedback on EQAR Application Process

We wish to invite you to share your feedback on your last application for initial inclusion/renewal of registration based on ESG 2015 within the following survey considering e.g. the clarity and usefulness of the guide for applicants, EQAR website, procedures or policies and communication with the EQAR Secretariat.

While this is a voluntary exercise we wish to underline that your responses will help us address possible issues and improve the process for future applications.

The questionnaire also allows you to submit your feedback anonymously, if you prefer to do so and it should take between 5 and 10 minutes, the most. Please note that all questions marked with * require a response.

Contact details (optional)

Optional

Quality Assurance Agency
Contact Person
Email Address

EQAR Applicantion Process

The most recent application made by your agency was:

Choose one of the following answers

Application for initial inclusion on EQAR
Renewal of EQAR registration

Please assess the application process comparing it to the previous time your agency applied for initial or renewal of registration:

EQAR changed its application process in 2015.

A short summary of the main changes in the application process are described in the following table. Please see the Transition to the revised ESG for further information.

Choose one of the following answers

The application process improved considerably compared to last time
The application process improved to some extent compared to last time
I find no change in the application process
The application process is to some extent worse compared to last time
The application process is considerably worse compared to last time.

Please comment on the improved aspects:

Please comment on the negative aspects the new application process:

Did the Guide for Agencies provide you with all necessary information to enable you to make your application?

Choose one of the following answers

The Guide for Applicants provided no relevant information for my application
The Guide for Applicants provided very little information for my application
The Guide for Applicants provided a moderate but sufficient amount of information for my application
The Guide for Applicants provided all necessary information for my application

What kind of information was missing from the Guide for Applicants that would have helped you with your application?

Which other sources of information did you consult to prepare your application to EQAR?

(leave blank if not applicable)

Check all that apply

EQAR website
Procedures for Applications
Use and Interpretation of the ESG
Frequently asked questions (FAQ)
EQAR Secretariat
Other registered QA agencies
Member(s) of the Register Committee or other EQAR bodies
Other:

How satisfied are you with the following aspects?

	Eligibility verification step	Clarity of the whole application process	Transparency of criteria for inclusion and their interpretation	Proportionate, consistent and fair decision-making	Information on the EQAR website	Availability for requests, questions etc.
satisfied	Eligibility verification step	Clarity of the whole application process	Transparency of criteria for inclusion and their interpretation	Proportionate, consistent and fair decision-making	Information on the EQAR website	Availability for requests, questions etc.
somewhat satisfied	Eligibility verification step	Clarity of the whole application process	Transparency of criteria for inclusion and their interpretation	Proportionate, consistent and fair decision-making	Information on the EQAR website	Availability for requests, questions etc.
somewhat dissatisfied	Eligibility verification step	Clarity of the whole application process	Transparency of criteria for inclusion and their interpretation	Proportionate, consistent and fair decision-making	Information on the EQAR website	Availability for requests, questions etc.
dissatisfied	Eligibility verification step	Clarity of the whole application process	Transparency of criteria for inclusion and their interpretation	Proportionate, consistent and fair decision-making	Information on the EQAR website	Availability for requests, questions etc.
cannot tell	Eligibility verification step	Clarity of the whole application process	Transparency of criteria for inclusion and their interpretation	Proportionate, consistent and fair decision-making	Information on the EQAR website	Availability for requests, questions etc.

Please comment on the aspects you feel (somewhat) dissatisfied:

Which issues did you find that might have been unclear, ambiguous or difficult to understand, and would benefit from more information, explanation or clarification to help your application?

How could EQAR improve the application process, its website, the information/guidance for applicants and/or feedback possibilities for quality assurance agencies?

Please confirm you want to clear your response?